Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, PayPal, and Apple Pay (PCI-DSS compliant).
Q: Is my card data stored?
A: We use PCI-DSS Level 1 encrypted vaults – card numbers NEVER touch our servers (Tokenization enabled).
Q: Why is my order still “Processing”?
A: Orders require 1-3 business days for verification and fraud screening before shipping.
Q: Is my SSN required for customs?
A: NEVER share SSN! We only require phone number for DHL Express clearance (per CFR Title 19).
Q: Can I opt out of data collection?
A: Manage preferences in “Privacy Dashboard” or email GDPR-request@ for full data erasure.
Q: How accurate are color displays?
A: We shoot products in 4K studio lighting – variations under 5% may occur on personal devices.
Q: Why did price change after I added to cart?
A: Our dynamic pricing adjusts based on real-time inventory – lock prices by checking out within 2 hours.
Q: Why is discount code invalid?
A: Codes may exclude MAP (Minimum Advertised Price) items per brand agreements.
Q: How do “Limited Drops” work?
A: Time-bound releases with queue system – join waitlist for early access.
Q: What if I receive a damaged item?
A: Email photos to [email protected] within 48hrs for free replacement (no return needed).
Q: Are warranties transferable?
A: Limited 1-year warranty applies only to original purchaser with proof of purchase.
Q: Do you charge import duties?
A: All prices include DDP (Delivery Duty Paid) – NO hidden fees at customs!
Q: Can I track my package internationally?
A: Real-time tracking links are auto-sent via SMS/email upon carrier pickup.